Returns policy
Returns & Refunds Policy for Digital Products
Due to the nature of our electronic media lists as digital products, all sales are final once the product has been downloaded or accessed. Digital products cannot be returned as they cannot be "unused" once accessed.
Quality Guarantee
Whilst we cannot offer refunds on downloaded digital products, we stand behind the quality and accuracy of our media lists. If you experience any of the following genuine issues, please contact us within 14 days of purchase:
Significant inaccuracies or outdated information in the media list
Technical issues preventing you from accessing or using the product
The product materially differs from its description
Our Commitment
For legitimate quality concerns, we will:
Investigate your specific concerns promptly
Provide corrected or updated information where applicable
Work with you to resolve any technical access issues
How to Contact Us
If you have genuine concerns about the quality or accuracy of your media list, please contact us at info@istories.com.au with specific details of your order and the issue.
No Refunds For
Change of mind after download/access
Failure to read the product description before purchase
Compatibility issues not listed in product requirements